Terms of service
All visitors to this website (theworkerswardrobe.com.au) are entering a binding legal agreement on the terms and conditions contained herewith when using the website. This contract is between the visitor and The Workers Wardrobe and by using this website means acceptance of these terms and conditions.
Our services are available only to, and may only be used by, individuals who can form legally binding contracts under applicable law.
We reserve the right to amend the terms and conditions from time to time. It is your responsibility to check the terms and conditions before placing your order and/or using our website. Your continued use of The Workers Wardrobe website will be taken to be acceptance of the new terms.
Orders
The Workers Wardrobe only processes orders with immediate payment. Therefore, payment of the order needs to be made at the time the order is processed. No orders will be processed without payment.
Prior to shipment, The Workers Wardrobe will advise if there is any item/s unavailable and will provide an estimated delivery date and/or offer an alternative product to you. Any item/s that are mutually agreed to be placed on backorder will be shipped as soon as the item is available. If the item/s is no longer available, The Workers Wardrobe will refund the unit price for the missing item/s only. The Workers Wardrobe has the sole legal right to determine to refund, or supply new or replacement items on any order that is delivered with missing or incorrect items.
Although every effort is made to ensure consistency of Fabric Colours, Dye lots can vary slightly from batch to batch.
The Workers Wardrobe will try to deliver all products on time but are not responsible or legally liable for any delays in delivery to the purchaser including if products are not delivered by a specified due date.
You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information or may be unavailable. This may be due to an error or similar oversight. We reserve the right to cancel an order in that event.
We may also cancel an order if we believe that it is being made in contravention of this agreement, or in contravention of the rights of any person or any law. We may cancel an order even if it has been confirmed and the customer’s credit card has been charged. We reserve this right up until the time of delivery of the product to that customer. If a cancellation of this nature occurs after the customer has been charged for the product, we will immediately credit the customer’s credit card for the amount in question.
Delivery
We offer a flat rate shipping of $16.50 for all orders excluding bulky items. These will be quoted shipping at the time of purchase or you may send us an enquiry regarding the shipping. We use Australia Post eParcel Service with tracking provided once the items are despatched.
The Workers Wardrobe will not be liable for any loss suffered by you if you provide us with incorrect delivery details. It is your responsibility to ensure The Workers Wardrobe has current details of your postal/delivery address and all other details.
Embroidery
By deciding to use our embroidery service, the customer has indicated that they accept these terms & conditions.
The customer will provide us with a high quality image of their logo or their design file in the correct format.
The Workers Wardrobe will be in contact with the customer regarding necessary embroidery information.
The Workers Wardrobe will then email a sales proposal for the embroidery work which the customer will need to accept prior to proceeding. If orders are emailed to us, an updated sales order confirmation for the order will be sent, so please check it carefully, as this is what The Workers Wardrobe will use for order processing. The Workers Wardrobe does not take any responsibility for incorrect stock of any description ordered once the customer has approved the sales order.
Once approved, The Workers Wardrobe will commence on digitising the logo, if required. Once digitised, a digital proof of the logo will be emailed for approval. Included in the set-up cost is a physical sample stitch out (up to 12000 stitches), for your final approval. Further changes to the design may incur additional set-up charges. The Workers Wardrobe requires the customer’s approval in writing (email confirmation accepted) to proceed with the embroidery.
The Workers Wardrobe standard turnaround time for despatching orders with embroidery is 10 working days from artwork approval or 10 working days from receipt of the clients order for repeat customers. The Workers Wardrobe strives to get each order out in the quickest possible timeframe assuring the highest quality.
Embroidered items return policy - We cannot refund or exchange garments once garments have been embroidered unless the garment has been supplied incorrectly in regard to style, size, or colour. If there has been an error in supply we will arrange pick-up of the incorrect items.
Returns
Goods purchased from this Website must be returned to the store the goods originated from by post. This information will be provided to you by email.
In addition to your statutory rights, the The Workers Wardrobe Returns Policy sets out how you can return your purchase from The Workers Wardrobe online order, because you:
1. changed your mind; or
2. purchased an incorrect size and the product doesn't fit
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in any original packaging. You’ll also need your original order number which would have been emailed to you at the time of placing your order online.
To start a return, please contact us at weborders@theworkerswardrobe.com.au. You will need to state your order number, your name and include details of the item which you would like to return as well as your reason for making a return request. If your return request meets our conditions and is accepted, we’ll send you an email with a Return Authority number to commence your return.
It is your obligation to pack returned products satisfactorily to prevent any damage to the items or boxes. You have a legal obligation to take reasonable care of the Goods while they are in your possession until they reach The Workers Wardrobe.
Items sent back to us without completing a return request prior will not be accepted.
Please contact us for any return questions you may have at weborders@theworkerswardrobe.com.au.
Pricing
All prices are subject to change periodically. You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information or may be unavailable. This may be due to an error or similar oversight. We reserve the right to cancel an order in that event.
General
The customer assumes all risk in the goods at the time of despatch and it is at the customer’s discretion to insure all goods that are at risk.
If the customer requests an order to be sent to a third party, the risk rests with the customer only. The Workers Wardrobe accepts no liability on any order sent to a third party.
The parties hereby agree that the proper law of all contracts arising between the customer and The Workers Wardrobe is the law of the State of Queensland and the parties hereto agree to submit to the jurisdiction of the Courts of that State.
These terms and conditions are the only contractual terms which are binding upon The Workers Wardrobe as well as any conditions which are imposed and cannot be excluded by law. All other conditions, warranties, representations, statements and obligations, whether expressed or implied are to the extent permitted by law hereby expressly excluded.